Job: Customer Service Rep with Technician Experience at Espresso Parts
Espresso Parts LLC is a modest company with big ambitions and we have quickly grown a worldwide presence within the specialty coffee trade. At Espresso Parts we focus everything on the customer experience, we are a dynamic team with the sole purpose of providing the best customer service experience, period! We strive to learn as much as we can each and every day so that we can bring our customers the newest innovations, the best equipment, tools and supplies available! We pride ourselves on being one of the most innovative and creative companies in the specialty coffee trade.
We currently have a full time need for a dynamic rock star to work with the Customer Service Team.
Customer Services duties include but are not limited to the following:
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Attracts potential customers by answering product and service questions; suggesting information about other products and services.
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Opens and maintains customer accounts by recording account information.
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Resolves product or service problems by clarifying the customer’s situation; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Processes returns and product warranties.
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Answer multi-line phone system and live chat calls.
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Contributes to team effort by accomplishing related results as needed.
Ideal candidate will have the following experience:
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At least 2 years of experience with commercial coffee service and industry knowledge. (espresso machines, grinders, manual brewers, filtration systems, water towers, etc.)
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Good understanding of espresso and coffee extraction and knowledge of SCAA standards.
Experience using Sales Pad or other comparable software is highly desirable. Applicants with Barista and/or coffee industry experience will be considered first. Must have a typing speed of 65 wpm or better. We need someone who can speak to our customers regarding our entire product line. The ideal candidate will have excellent multitasking skills, strong communication skills and the ability to work independently and with a team. We need someone with a strong customer service background and an unwavering appetite for exceeding customer expectations. Are you that person?
Go HERE for more information!
